Refund & Return Policy

We want you to actually like what you bought. If you don't, you have 30 days.

30-day returns

You may request a return within 30 days of delivery for any reason. The product does not need to be unopened — we know you have to run a diffuser to know whether you like it.

How refunds work

Orders under $50 — keep the product. We'll refund you in full and you keep the diffuser. There is nothing to ship back and no label to print. Return postage on a small item usually costs more than the item is worth, so we'd rather not make either of us pay it.

This applies to one refund per customer. If you request a second refund, we'll ask for the item back first.

Orders of $50 or more — return the item. Email us and we'll confirm the return address. You cover return postage. Once the item arrives we refund in full. We recommend tracked postage; we can't refund an item that never arrives.

Timing

Refunds are issued to your original payment method within 3 business days of approval. Your bank may take a further 5–10 business days to show it.

What we can't refund

Requests made more than 30 days after delivery
Products damaged by misuse, disassembly, or water immersion (these units are waterless by design)
Scent oils that have been opened, for hygiene reasons — the diffuser itself is still returnable
Orders where the delivery address supplied was incorrect and the parcel was signed for